Frameworks & Methodologies

Information - Technology - Governance (ITG) triangulation

Every organization manages its Intranet and portal initiatives by applying the key resources of Information, Technology and Governance (ITG).  The ITG Framework integrates the management of these resources, delivering benefits to business end-users. At the same time, it ensures that the distributed teams (editorial, metadata, design/usability testing, development, etc.) are resourced, responsible and accountable for creating, maintaining and progressively enhancing the initiative. 

Persona Development & Business Persona Advocacy

We have extended the well known business mantra “know thy customer” to address information management and software development.  Our mantra is “embed the customer in the design and refinement of  their information solutions”.  We have pioneered the use of personas and business persona advocacy to ensure that business owners are partners in developing their information solutions.  More information is availale at Using Persona Advocates to Develop User-centric Intranets and Portals.

Content audit

A content audit separates out the content that is redundant, obsolete and trivial and identifies the content that represents high value to core business owners/users.  Content audits are part of pre-content migration planning and are used to establish ownership responsibilities for high value content. 

Results-based methodology for Intranets

For an Intranet or any major initiative to be successful, it must produce and deliver benefits.  The 6x2 Methodology for Intranets ensures that the the development is iterative with progressive enhancements and that intranet team delivers measurable benefits every six months.  This methodology is designed with modest beginnings but take on progressively challenging and complex solutions.  We are certified in this methodology, developed by our Australian colleague James Robertson, Managing Director of StepTwoDesigns Pty Ltd.

Intranet RoadMap

Intranet Managers need a big picture road map to navigate, successfully roll-out and evolve their intranets.  Using the StepTwoDesigns Intranet Roadmap methodology, we can assist organizations progress along a road towards success by identifying their strengths and weakness and planning their intranet programs to achieve iterative, incremental success.

Visual Project Planning Schematics 

Employing the adage that a picture can communicate a 1,000 words, we use our communication expertise to translate complex project plans into one page “at a glance” visuals.  These are particularly helpful in communicating with senior sponsors, and in helping project teams get a big picture of often overlapping project steps and keeping them focused on several concurrent objectives.